DocScan Pro ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you use our mobile application and related services (collectively, the "Service").
1. Information We Collect
1.1 Information You Provide Directly
Account Information: Email address, hashed password, and optional display name when you register.
Documents & Scans: Images, PDFs, and OCR text you scan, upload, or generate inside the app.
Feedback Submissions: Information you voluntarily submit through our in-app feedback form (e.g., name, email, message).
1.2 Information Collected Automatically
Device Data: Device model, operating system version, app version, locale, and unique installation identifiers.
Usage Data: Features used, scan counts, session duration, and error logs.
Bot-Protection Tokens: Cloudflare Turnstile tokens used solely to verify you are a human user.
1.3 Information from Permissions
With your explicit consent, we may access:
Camera: To scan documents, math problems, and business cards.
Photo Library: To import existing images for OCR.
Contacts (optional): Only when you choose to save a scanned business card directly to your address book.
Microphone (optional): Only when you use voice commands. Voice data is processed on-device or via the platform's native speech-to-text APIs.
Biometric Data (optional): Used solely on your device for the secure document vault. We never receive or store biometric data.
2. How We Use Your Information
Provide, operate, and maintain the Service.
Perform OCR, math solving, and document enhancement using AI providers (currently Google Gemini).
Authenticate users and protect against fraud, abuse, and bots.
Improve and debug the Service through aggregated analytics.
Comply with legal obligations.
3. Third-Party Service Providers
We use the following sub-processors. Each provider has its own privacy practices governing how it handles data we share:
Google Gemini AI — Document text extraction (OCR) and math problem solving. Images and questions are sent to Google for inference and are subject to Google's Generative AI privacy practices.
Cloudflare Turnstile — Bot-protection during authentication.
Resend — Transactional and feedback notification emails.
MongoDB Atlas / hosting providers — Encrypted storage of account data and document metadata.
We do not sell your personal data to third parties.
4. Data Retention
Account data is retained as long as your account is active.
Documents and scans remain stored until you delete them or close your account.
Feedback messages are retained for up to 24 months for product-improvement purposes.
Authentication logs are retained for up to 90 days for security and abuse investigation.
Upon account deletion, we erase your personal data within 30 days, excluding information we are required by law to retain.
5. Data Security
We implement industry-standard safeguards including:
HTTPS/TLS encryption for all network traffic.
Hashed and salted passwords.
Encryption-at-rest for documents in the secure vault.
Rate limiting and bot protection on authentication endpoints.
Periodic security reviews and dependency audits.
However, no method of electronic storage or transmission is 100% secure. You use the Service at your own risk.
6. Children's Privacy
The Service is not directed to children under 13. We do not knowingly collect personal data from anyone under 13. If you believe a child under 13 has provided us with information, please contact us at support@docscanpro.app and we will promptly delete such data.
7. Your Rights
Depending on your jurisdiction (GDPR, CCPA, UK GDPR, LGPD, etc.), you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or outdated data.
Delete your data ("right to be forgotten").
Object to or restrict processing.
Receive a portable copy of your data.
Withdraw consent at any time.
Lodge a complaint with your local data protection authority.
To exercise any of these rights, email support@docscanpro.app. We respond within 30 days.
8. International Data Transfers
Your data may be processed in countries outside your country of residence, including the United States. We rely on Standard Contractual Clauses or equivalent legal mechanisms to protect data transferred internationally.
9. Cookies & Tracking (Web)
The web version of DocScan Pro uses essential cookies for authentication and session management. We do not use third-party advertising cookies or cross-site tracking.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be announced in the app and via email (if you have provided one). The "Last Updated" date above always reflects the most recent version.
11. Contact Us
For privacy questions, requests, or complaints, contact: